Customer Service Advisor/Service Advisor

We are currently looking for an experienced Customer Service Adviser to join our team to support our Aftersales division in Crewe. The successful candidate must have proven track record within an Aftersales / Motor Vehicle environment and an absolute understanding and passion for top class Customer Service. We focus on employing the very best staff who can display excellent customer satisfaction whilst making every contact with our company a great experience to ensure a long-lasting relationship.

The Customer Service Adviser role requires someone who is well organised, has a strong attention to detail, is customer focused and is confident in this fast-moving environment. Full product training will be given but prior knowledge of any of our brands would be advantageous.

In exchange, you can expect a friendly working environment, a supporting team and benefits commensurate with an organisation of this scale. The Acorn Motor Group is developing quickly so there will be opportunities for future career advancement.

Essential:

• A genuine desire to deliver the highest standards of customer engagement and satisfaction
• A team player with a confident and friendly manner
• Ensure delivery of all opportunities
• Ability to work with company processes/systems
• Be able to manage the booking system to make sure appointments are logged correctly and time slots filled
• Manage each customer journey from start to finish
• Excellent communication skills
• A great outgoing personality
• Keen eye for detail
• Comfortable working in a fast-paced environment
• Forward-thinking mentality
• Confident and friendly telephone manner
• Full UK Driving licence

If you are interested and feel you would be great in this role, please get in touch we would love to hear from you! Please send your CV along with a cover letter.