Parts Advisor

As our Parts Advisor, you will play a crucial role in busy Parts operation by managing the inventory and sales of automotive parts.
You will assist our service department, trade and retail customers by providing expert advice and ensuring they receive the correct parts for their needs. Your ability to handle multiple tasks in a fast-paced environment will contribute to the overall efficiency and customer satisfaction of our busy dealership.

Key Responsibilities

Customer Service: Greet and assist customers in a courteous and professional manner. Provide expert advice and support to customers and technicians regarding parts and accessories. Handle customer inquiries via phone, email, and in person, ensuring timely and accurate responses.

Parts Sales: Identify and recommend parts and accessories based on customer needs. Prepare and process sales orders, invoices, and payments accurately. Upsell additional products and services to maximize sales opportunities.

Administration: Maintain accurate records of parts sales, orders, and inventory levels. Prepare and submit regular reports on parts sales and inventory status. Assist in the preparation of annual inventory budgets and forecasts.

Collaboration: Work closely with service technicians to ensure they have the necessary parts to complete repairs.

Other benefits include:

• Annual eye tests & Flu vaccinations paid for by the company.
• Opportunity to enter the friends and family car scheme after 6 months.
• 25 days holiday per annum plus Bank Holidays, increasing by 1 day for the following 4 years once completing a full year of service between 1st Jan and 31st December – capped at 28 days.

Please submit your CV and cover letter detailing your relevant experience and certifications to emma.ormond@acorn-group.co.uk