Senior Fleet Sales Administrator

We are seeking a highly organised and efficient individual to join our team as Senior Fleet Sales Administrator. In this role, you will manage the sales process from point of order to the delivery and pay out of the vehicle. You will guide a Fleet Sales Administrator through the day-to-day tasks and be their reference point for any queries or problem solving. You will use fleet portals, CRM systems and respond to broker requests to deliver an exceptional customer experience.

The successful candidate must have experience in the following:

• IT literate and a clear understanding of Keyloop/Drive/Kerridge (DMS System)

Responsibilities include:

• Create accurate customer orders via Drive (Keyloop).
• Update all deal files with correct documentation on Sales Doc (Idealfile).
• Maintain a variety of fleet portals to ensure vehicle data is accurate.
• Continually update vehicle statuses in order to maintain a close relationship with both brokers and funders.
• Send out financial documentation to customers via the portals.
• Ensure documentation is completed accurately so there is no delay with the funder authorising delivery.
• Booking in vehicles for delivery promptly.
• Ensuring vehicles are prepared before collection (e.g PDI, plates and valet).
• Provide support to the Fleet Operations Controller and the wider team for day-to-day operations.
• Mentor a Sales Administrator, developing their skills and understanding of the processes.
• Ensuring all tasks are completed to the correct timeframes and high standards by you and the Sales Administrator you are mentoring.
• Creating invoices accurately for processing fees, commissions and Scotland deliveries.

Behavioural responsibilities include:

• Previous experience in the Motor Trade is required.
• Previous experience in a Sales Administration role is required.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience using Drive/Kerridge/Keyloop and an electric filing system is preferred.
• Strong organisational and multitasking skills.
• Ability to prioritise tasks, especially under pressure.
• Excellent communication skills, both verbal and written.
• Ability to mentor a team member and help develop their skills.
• Attention to detail and ability to manage high volumes of information.
• Confidently communicate with other departments of the business
• Act as an ambassador for the Acorn Group and our respective brands

If you are interested and would like to be part of the Acorn family, please get in touch we would love to hear from you!

Competitive salary (negotiable based on experience) plus benefits including pension and staff car scheme.